WELCOME TO TGL!

Q: Where are TGL products made?

A: All our products are locally made.

Q: Where does TGL source their ingredients from?

A: All of our ingredients are from overseas however, we source our imported goods from local vendors to reduce carbon footprint.

Q: Are TGL products made from natural ingredients?

A: Yes. We use high quality natural ingredients in our products. We also use pure essential oils for that special added fragrance. Carefully processed natural oils can do wonders for your skin. Some can even help to regulate sebum production that helps to control oily skin. If you are a beginner at introducing oils to your skin, TGL Skin Moisturizers will be a good start for you as it contains lightweight oils.

Q: Are TGL products vegan?

A: Most of our products are plant-based however, some products such as our Ultra-Rich Moisturizer and our Lip Balm do contain beeswax. As such, we are not able to declare that our products are 100% vegan.

Q: What are the checks and balances that take place prior to the launch of a new product?

A: Firstly, new products are commonly developed due to requests from existing customers. It has undergone a sponsored volunteer testing stage where we will receive feedback after 30 days of continued application. When all feedback collectively displays the results that TGL is happy with, then the product is ready to market. We use the same team of sponsored volunteers that we have been using since our very first product, the Ultra-Rich, in order to rule out any variables such as skin types, sensitivity levels & allergies, to ensure a consistent & reliable result for every test phase.

Q: Are all these moisturizers just for the face?

A: No they are all full face & body applicators. The face being the most sensitive part of the body, if the product is good for the face, it is even better for the rest of the body.

Q: Will Ultra-Rich be too rich for me?

A: While Ultra-Rich is highly moisturizing, it can sometimes be a little too rich for some skin types. It was developed with people of the older age in mind, whose skin has lost the ability to retain moisture or those who suffer from mild to severe dry skin conditions including flaking & cracking. The moisturizer's unique properties allow a longer period of time for absorption into the skin which is what works best for mature skin type. For those who do not encounter any of these issues, then the Ultra Light would be a better fit as it has the highest skin type compatibility rating, including those with mild to hyper sensitivity.

Q: What is Ultra-Light? Is Ultra-Light less moisturizing than Ultra-Rich?

A: Ultra-Light is equally moisturizing but with a different moisture delivery method. It allows for a much faster method of absorption into the skin than Ultra-Rich. Apart from all the natural nourishment contained in the Ultra-Light, it was also developed with user experience in mind therefore there is no stickiness on the skin after application. This is why Ultra-Light is very comfortable to use & highly suitable for all skin types regardless of gender & age group.

Q: I don't have acne so I shouldn't use Acne Care Moisturizer.

A: Acne Care Moisturizer is a moisturizing cream that was developed using Ultra-Light but with the added properties to manage and prevent common skin issues such as pimples, acne, whiteheads,  blackheads etc. Since it is based on the Ultra-Light, the users enjoy the same moisturizing benefits without any stickiness and at the same time, eliminate & prevent future recurrence. Therefore Acne Care Moisturizer is suitable for both people who are already battling pimples, acne, whiteheads or blackheads or people who believe that prevention is better than cure. Plus it is highly suitable for those who have busy schedules and wants a quick method to moisturize & prevent acne while on-the-go.

Q: What is the recommended skincare routine?

A: We always believe that less is more. As such, all you need is our Facial Cleanser, a few sprays of Toner and a thin layer of Skin Moisturizers of your choice on your face as well as your entire body because your body also needs the same level of moisturizing to maintain healthy skin. To top it off, you may also want to apply our Lip Balm for supple and moist lips; and to prevent dry lips.

Q: Why do I need to use facial cleansers?

A: Facial cleansers are important because throughout the day, your skin is subjected to dirt, impurities, pollutants, bacteria, germ, makeup, dead skin cells & naturally occurring oil. The cleansing stage removes and thoroughly cleans your skin, leaving it clean and fresh.

Q: Can I just use the facial cleanser alone?

A: It is not recommended because your skin's natural moisture is partly stripped away during the cleansing phase, leaving it vulnerable to dryness and irritation. It is highly recommended to complete the full skin care regime of cleansing, toning & moisturizing to give your skin the best protection it deserves.

Q: Is there a difference between the Facial Cleanser / Toner & Acne Care Facial Cleanser / Acne Care Toner?

A: Yes. The difference between the two is the added natural ingredients that specifically targets the elimination & prevention of acne, pimples, blackheads, whiteheads etc. As these are 100% natural & organic ingredients, even people without these skin issues can safely use the Acne Care range on the long run without worry.

Q: Will it work just as well if I only use 1 of 3 TGL products instead of the whole set?

A: By using only 1 of the 3 TGL products in the set, you will still benefit and experience improvements to your skin but we strongly recommend to use all 3 (facial cleanser, toner & moisturizer) as each was uniquely developed to complement the other for greater & quicker results.

Q: I have extremely sensitive / dry skin. Are TGL products suitable for me?

A: Yes. All TGL products are developed with the varying sensitivity of different skin types in mind. The organic route is the safest path to proper skincare and with peace of mind. At TGL, all our products are 100% organic & natural and completely free of chemicals, paraben (Parahydroxybenzoates), paraffin or Phenoxyethanol. Therefore, there is little to no chance of developing  irritation or allergy from the use of TGL products compared to products made with chemicals or organic-hybrids (Organic + Inorganic ingredients).

Q: Are TGL products suitable for my children?

A: At TGL, it is our firm belief that prevention is far better than cure. We highly recommend that parents start their children, as early as 3 years old, on a protective skincare regime as early as possible to give their skin the best chance to remain healthy at their later stage of life. The healthy skin benefits that they will reap in future, will depend on what we invest in them today.

Q: Can I use other brands of skincare products together with TGL's product range?

A: While it is generally all right to mix products from different brands, however, we do not recommend this unorthodox practice as the results may be affected by the mixture of ingredients from different brands. Furthermore, it would be complicated to determine which product actually benefited your skin in the long run. We strongly recommend to use TGL products exclusively (facial cleanser, toner & moisturizer) as each was uniquely developed to complement the other for greater & quicker results.

Q: Does any of TGL's 100% organic moisturizers have sun protection properties (SPF)?

A: None of TGL's products contain SPF as there has been no proven organic sunscreen (accurate at the point of writing this) in the market. The most common sun barriers used in sunscreens are derived from white mineral astringents such as Zinc Oxide, which are well known to lead to skin sensitivity and dryness from prolonged use. The next closest thing to an "organic sunscreen" are carbon-based chemicals such as Oxybenzone, Avobenzone & Octinoxate which studies have shown to affect breast development, infant birth weight & male sperm function. These carbon-based chemicals are equally harmful to both humans as well as coral reefs. Having said that, we also understand that having the protection of a sunscreen has become somewhat of a necessity. If sunscreen is an unshakeable part of your daily regime, then we strongly recommend to apply a layer of TGL's moisturizing cream prior to the sunscreen to give your skin that added moisturizing barrier.

Q: I encountered some minor breakouts during the first few days of using TGL's product. Is this common?

A: While it is not common to develop break outs using 100% organic & natural skincare products, there are however, some rare cases that the user experiences a mild break out during the first week. This is caused by the body adjusting from the intake of chemicals over to the intake of organic substances through the skin. For most, we are unconsciously subjected to chemical based products from birth, ranging from skincare to hygiene care products. Therefore it will take a week or two for the body to fully adapt to the new regime after decades of familiarization to chemical-based substances. Don't worry, you have just started your journey to a healthier, sustainable & risk-free skincare regime.

Q:Are The Green Lung products tested on animals?

A: No. We do not conduct any form of testing on animals and are strongly against cruelty to animals of any kind. Instead, we conduct a sponsored volunteer testing stage where we will receive feedback after 30 days of continued application. When all feedback collectively displays the results that TGL is happy with, then the product is ready to market. We use the same team of sponsored volunteers that we have been using since our very first product, the Ultra Rich, in order to rule out any variables such as skin types, sensitivity levels & allergies, to ensure a consistent & reliable result for every test phase.

Q: What is the shelf life of The Green Lung products?

A: Our products are made from natural ingredients and as such, they will have a shorter shelf life compared to chemical-based products. As we do not use any preservatives, our products have a shelf life of 2 - 3 months. It is advisable to store the products at room temperature and away from direct sunlight.

Q: Will I get rewarded if I refer a friend?

A: Yes, you most definitely will. For every successful purchase made by your referee, you will receive an exclusive 10% discount voucher (with a validity of 3 months) which is applicable for any TGL Skincare products. You can accumulate up to a maximum of five (5) valid vouchers to be used for your next purchase and the best thing is, the more you purchase using the vouchers, the more you will save.

Q: If I wanted to get a gift for a friend but I’m not sure what to get them, what would your recommendation be?

A: The best thing that you can get, in such circumstances, is to give that special someone the TGL Gift Card so that they can pick-and-choose what they would like to purchase.  The TGL Gift Cards are available in RM10, RM20, RM50 and RM100 value with a validity of twelve (12) months. This can be found in the “Services” section of the TGL website.

Q: I need to purchase a gift for someone. Do you provide customized packaging other than your standard packaging?

A: Yes. We can do that for you by providing a customized packaging with your customized message in it. This can be found in the “Services” section of the TGL website.

Q: Are you able to add in a personalized message in the package for me?

A: Yes, we most definitely can. Just send us the message and we will include it in for you. This can be found in the “Services” section of the TGL website.

Q: Where can I order & purchase The Green Lung products from?

A: You can order our products at www.thegreenlung.com, Facebook, Instagram, Lazada and Shopee.

Q: What are the payment methods like?

A: At the moment, we accept payments via online bank transfers and also via Touch & Go e-Wallet.

Q: What about the shipping fees?

A: Nett purchase up to RM149 = RM9.00

     Nett purchase up to RM299 = RM5.00

     Nett purchase of RM300 & above = F.O.C

    *Applicable for West Malaysia only. Delivery fee varies for East Malaysia & Overseas.

Q: How will I be able to track my order?

A: An email will be sent to you once the parcel is shipped.

Q: How long will it take to get my package?

A: Orders will usually be shipped out within 1-2 business days. It takes about 2 - 4 business days for the delivery process. Shipping within West Malaysia usually takes 1-3 business days and 5-10 working days for East Malaysia. Overseas shipping may vary from country to country.

Q: Do you allow exchanges?

A: Due to hygiene concerns, we do not accept exchanges. We do apologize for this.

Q: How will I know which product will better suit my skin?

A: On TGL's website (www.thegreenlung.com) you will be able to see the recommended skin type for each of the moisturizing cream. However as each skin type varies from one to another, we would recommend you to get in touch with our friendly customer service team at +6012-6819174 via Whatsapp and they will be more than eager to assist you in choosing your dream cream.